At Berber Eleganza, we strive to ensure you are satisfied with your purchase. However, if you are not satisfied, you have the right to return your order. Below we explain how this works, what the costs are, and where to send the goods.
As a consumer, you have the right to cancel (withdraw from) your order up to 14 days after receipt without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You can do this by email to info@berbereleganza.com or by post. You may use the model withdrawal form (see point 4), but it is not obligatory.
After notifying us that you wish to cancel the purchase, you have another 14 days to actually return the products.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
Return Address: Berber Eleganza, Steendam 110, 9000 Gent, Belgium
Note: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Return Shipping Costs: The direct costs of returning the goods are for your own account.
Refund: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you wish to withdraw from the contract, you can complete the form below and email or mail it to us.
To:
Berber Eleganza
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods/for the provision of the following service ():
_____________________________________________ (Description of goods/services)
Ordered on: ________________________ (date) Received on: _______________________ (date)
Name of consumer(s):
Address of consumer(s):
Date: ________________________
Signature:(only if this form is notified on paper)
(*) Delete as appropriate.
